We need up to 24 hours notice for you to cancel. If you cancel within 24hours of treatment, you will be asked to pay the full amount of your treatment as the cancellation fee.
Cancellation & late arrival phone number: +44 (0)7449 331905
You will never be charged for a cancellation if it is made more than 24 hours in advance of your scheduled appointment time.
Reason for this Policy:
Notifying us of your intention to cancel or reschedule 24 in advance gives us an opportunity to schedule someone else for that time slot. This is important because others may be on a waiting list or may also be looking for an opportunity to reschedule for a different time. As much advance notice as possible is always appreciated.
IF YOU CANCEL YOUR APPOINTMENT WITH LESS THAN 24 HOURS NOTICE, YOU WILL BE CHARGED FOR THE MISSED APPOINTMENT.
If you simply do not show up for a scheduled appointment, you will be charged for the missed appointment.
This cancellation policy is standard in the medical and mental health fields and will be strictly enforced. On occasion, there will be understandable reasons for missing appointments, but exceptions to this policy will be rare.
Arriving late with notification:
If you notify us, even a few minutes ahead of time by calling the number above, your appointment time will be held for you and you will have the time which remains in that hour. As long as you arrive within your scheduled hour, you will not be charged for a missed appointment.
Arriving late without notification:
Your therapist will wait for you for 15 minutes after which he will assume you are not coming and may leave the office. In such a case, you will be charged for a missed appointment.
Milan Skamene May 2018